Shipping, Delivery & Returns Policy

Last Updated: June 27, 2026

Thank you for shopping at JMSupplys.com. We want to ensure you have an excellent experience from the moment you place your order to the day it arrives at your door. Below are the terms and conditions that constitute our Shipping, Delivery, and Returns Policy.

1. Shipping & Delivery Policy

Processing Times

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification with tracking information when your order has shipped.

Please note: High-volume periods (such as holidays or major sales events) may slightly delay processing times. If there is a significant delay in the shipment of your order, we will contact you via email.

Domestic Shipping Rates & Estimates

We offer several shipping methods depending on your location and the size/weight of your order. Shipping charges for your order will be calculated and displayed dynamically at checkout.

Standard Shipping: Generally takes 3–7 business days for delivery via major domestic carriers (e.g., USPS Ground Advantage, UPS Ground).

Expedited Shipping: Faster delivery options are available at checkout if you need your items sooner.

Free Shipping: We offer free standard shipping on domestic orders over $75.00.

Shipment Confirmation & Tracking

Once your order has left our facility, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will typically become active within 24 hours.

Damages, Loss, & Incorrect Addresses

JMSupplys.com is not liable for products that are damaged or lost in transit. If you received your order damaged, please contact the shipping carrier or our support team immediately to file a claim. Please save all packaging materials and damaged goods before filing a claim.

We are not responsible for delivery failures due to incorrect or incomplete shipping addresses provided at checkout. Please double-check your details before finalizing your order.

2. Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you need to return an item, we are here to help.

Return Window

You have 30 calendar days from the date of delivery to return an item for a refund or store credit.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

It must be unused, unwashed, and in the same condition that you received it.

It must be in its original, unopened packaging (including all tags, inserts, and accessories).

You must provide the receipt, order number, or proof of purchase.

Non-Returnable Items: Certain items cannot be returned once opened for health, safety, or hygiene reasons. This includes customized or personalized orders, clearance/sale items, and specific laboratory or sealed compliance supplies.

How to Initiate a Return

Email our customer support team at [Your Support Email Address] with your order number and the reason for the return.

If your return is approved, we will send you instructions on where and how to send your package.

Note: Unless the return is a result of our error (e.g., you received an incorrect or defective item), customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.

Refunds & Processing

Once we receive your returned item, our team will inspect it and notify you.

We will immediately notify you of the status of your refund after inspecting the item.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5 to 10 business days, depending on your card issuer's policies.

3. Contact Us

If you have any questions about how to ship your order back to us, or if you need an update on your delivery status, please reach out:

Website: JMSupplys.com

Email: admin@jmsupplys.com

Business Address:  10 Strecker Rd. Ellisville MO 63011